RunStart support
How can we help?
Find quick answers for alarms, movement verification, permissions, and App Store purchases.
Common questions
Start here.
My RunStart alarm didn't sound. What should I check?
Confirm that you’re using a compatible iPhone and iOS version, RunStart still has its required alarm and notification permissions, the schedule is turned on, and the alarm time has not already passed. Open RunStart again after changing system permissions, then create or resave the schedule.
RunStart can't verify my movement. What should I check?
RunStart needs Location Services, Precise Location, and Motion & Fitness access. Keep your iPhone with you, walk or run steadily outdoors, and move to a more open area if the signal is limited.
Why isn't my distance increasing?
RunStart filters weak or stale location readings, stationary drift, and movement that appears vehicle-like. Continue on foot with a clear view of the sky; progress resumes when the app receives reliable location and motion signals.
How do I restore my subscription?
Open RunStart’s subscription screen and choose Restore Purchases. Access is restored when Apple returns a valid, verified, active entitlement for the App Store account currently signed in on your device.
How do I cancel my subscription?
Manage or cancel RunStart through your Apple Account subscriptions in Settings or the App Store. Deleting the RunStart app does not cancel a subscription.
How do I request a refund?
App Store purchases and refund requests are handled by Apple. Use Apple’s official refund request process while signed in to the Apple Account that made the purchase.
How do I manage RunStart permissions?
Open iPhone Settings, select RunStart, and review alarm, Location, Precise Location, Motion & Fitness, and notification permissions. Alarm authorization is separate from optional notification permission.
How do I delete my RunStart account?
RunStart does not currently create a RunStart account, so there is no account to delete. Most app data is stored locally on your device. RunStart does not currently include a separate “Delete All Data” control.
Still need a hand?
Talk to a person.
Email us with a short description of what happened and your iPhone and iOS version. Please don’t include sensitive information.
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